Pro Kitchen Gear - Staff Your Kitchen Like a Chef!

We guarantee your complete satisfaction with the products we sell from our store. If you wish to return merchandise we will exchange the product, credit your account or issue a refund. If any products you have purchased are damaged or defective, or part of an incorrect shipment, we will contact FedEx to have them picked up. Please allow 1 to 2 business days for an item to be picked up. All returns must occur within 30 days of purchase. If any products are returned past 30 days of the order date, you will not be refunded.

Please note: refunds and store credits are issued for the total amount of the products purchased only.  The amount paid (if any) for shipping to or from you is not refunded.

If you choose to mail your return, please enclose a copy of your invoice included with your package with a reason for the return. If you can not find a copy of your invoice, you can reprint your invoice from your account.  Then repack the product in the original packing materials used for shipping, and enclose your original invoice. If you do not have your invoice please include a note letting us know why you are returning the package and how you would like us to proceed with your return, exchange, or refund.  Please note: The shipping is NOT prepaid. Returns can be addressed to: Pro Kitchen Gear, 4021 Kennett Pike, Suite E, Greenville, DE 19807.

After your merchandise has been received in our warehouse, we will issue you a refund to your credit card account within 10 business days. The refund may not show up on your credit card billing statement for up to 2 billing cycles.

If you have any questions please send us an email.